The Ministry of Labour has introduced the 1958 hotline and web portal appointment.labourdept.gov.lk for the public to make appointments to obtain benefits of the Employee Provident Fund and for the purpose of employer registration.
Minister of Labour and Foreign Employment Manusha Nanayakkara said the Labor Department receives a significant number of complaints while charges are levelled that when a file is submitted in the morning, work cannot be completed until night, with having to remain in queues and waste time.
Accordingly, the Minister said steps were taken to provide facilities to make appointments online prior.
The Minister added the public does not enjoy having to waste time, and therefore within two minutes can now reserve a service, date, and time via phone or online.
Through this measure it is expected that an end will be brought to queues in order to obtain services at the related to the Employees’ Provident Fund.
The general benefit application, 30% benefit application, deceased individuals next-of-kin application, and employer registrations can be done through this service.
The online facility, which was limited to the Labor Department head office at Narahenpita, can now be accessed from 40 district offices, 17 sub-offices, and 11 zonal offices.
Labor Commissioner General Prabhath Chandrakirthi said the online process will be made mandatory after a monitoring period, and vowed to provide an efficient and prompt service to minimise any inconvenience.